Using SmartInspect to Achieve Elite Quality Results
The facility service industry often uses the phrase, “You can expect what you inspect.” At Premiere Building Maintenance, we know that maintaining superior cleaning performance is key for customer satisfaction. Holding ourselves and our teams accountable to regularly inspect our own performance is how we achieve the high standards we expect. This is why Premiere partners with SmartInspect to ensure our quality daily. SmartInspect tools also give us powerful reporting metrics needed to understand our cleaning efficiencies. SmartInspect’s multiple features help Premiere succeed in our contract services.
Customized Reporting
Every single account has a specialized set of expectations. SmartInspect allows us to customize our reporting to what is most important to the customer. We can then tailor our services to the specific needs of each facility.
Cleaning Dashboard
The SmartInspect dashboard is designed for our managers to remain focused on the KPIs agreed upon by our clients. This allows our team to quickly know how well we are hitting our cleaning goals.
Inspections on Handheld Devices
SmartInspect’s mobile app allows inspections to be done easily on a smart phone or tablet. Inspectors are able to give real-time input into our Quality Assurance System which is visible to all levels of management, eliminating the need for paper forms. The inspection platform encourages the use of photos to ensure specific challenges are addressed by the follow-up team.
Smart Tickets
Smart tickets issues work orders within the SmartInspect system that signal to our teams that it’s time to do projects and tasks outlined in the scope of work. We can also issue a smart ticket for follow-up items identified during daily inspections. Smart tickets can be generated immediately via smart phone or tablet to guarantee all work orders are entered efficiently and accurately.